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Shipping

We will send items out within 1 business day by DHL, after receipt of payment. Once your order has been shipped, you will receive a tracking number where you will be able to check the order status by www.dhl.com. During holidays, inclement weather, and big sales shipping may take a little longer but all customers will be notified of any delays. In order to make sure package safety, a signature is required for all of our orders to be delivered.

Delivery Time

United States & Canada: usually 2-3 days

Europe: usually 2-4 days

Africa & South America: usually 3-5 days

Not reach countries:Russia,Brazil, Israel etc.

Shipping fee is $25, over $400 shipping free. Remote places need to charge additional fee.

Transit Times: All orders ship from Guangzhou,China.

Package:

Order will be checked 3 times before package.Each bundle will be packed in PVC bag, labeled length. Then put into carton or DHL shipping bag.

Customized package is acceptable. we could provide label,hangtag,logo design service. please contact us if you need.

Refunds:

We are committed to your complete satisfaction. We handle returns and exchanges on a case to case basis. Please contact us prior to sending the items back.

When you get your hair, please kindly check it as soon as possible.

*Within 7 days, accepting full refund or exchange. If for quality reason, we（could） charge shipping fee, if not buyer charge it.

*Within 7-30 days, only accept exchange, while you need to charge the shipping fee

*Any item that has been altered chemically or physically no longer qualifies for an exchange.

*All hair must be returned in original package(unaltered, unworn, undamaged ), please put small value under $20 to ensure we can get the hair via DHL or EMS, Don't Use USPS, it is not available.

*To process a return, please email:info@lavyhair.com with the reasons for your return request & your order number so that we may provide you with our return address.

How to care?

Pre-Installation

When you received hair, it would be better to do co-wash before installation. first and foremost: please take out the rubber bands, then wash in vertical direction, last let it air dry without dryer.

*If there are any problems with hair extensions, you could check it out at the first time. Please feel free to contact us as soon as possible that we will try our best to help you solve problems.

*If problems detect after two weeks, it is hard to recognize the reasons whether from quality or wrong hair care.

Straight Hair

Maintenance

* Wash your hair often .Normally 2-3 times for one week.

* Before washing hair, brush the end of hair firstly to make it smoothly, then middle secondly, lastly brush the top, step by step, moving slowly to make hair no tangle no shedding. If the hair is tangle, putting a little cream conditioner, again carefully comb to open.

* Proper shampoo is important to maintain hair. Always select a mild shampoo to wash it effectively. And Organic coconut milk or silicon oil products to prevent drying well.

* Rinse your hair with cold water. When in the shower, you should always do the final rinse with cold water. This makes hair shiny.

* Allow extensions to air dry after washing, rather than drying them with a hair dryer. You could gently dry them with towel, hang up and unfold to let it air dry. You can also prevent human hair extensions from becoming damaged by spraying them with heat protection before restyle.

* Sleep

Before going to bed, braid your hair into one loose braid at the back of the neck. After waking up, undo braid and comb through beginning at the ends and step by step to toots.

Use styling aids. Such as mouse, gel, and hairspray in moderation (preferably alcohol free products)

Curly & Wavy Hair

Maintenance

* Wash your hair often .Normally 2-3 times for one week.

* Proper shampoo is important to maintain hair. Always select a mild shampoo to wash it effectively. And Organic coconut milk or silicon oil to prevent drying well.

* Rinse your hair with cold water. When in the shower, you should always do the final rinse with cold water. This makes hair shiny.

* Avoid brushing CURLY & WAVY hair as it may cause hair to stretch hair and break. Instead, use your finger or use a wide-toothed comb to remove knots.

* Allow extensions to air dry after washing, rather than drying them with a hair dryer. You could gently dry them with towel, hang up and unfold to let it air dry. You can also prevent human hair extensions from becoming damaged by spraying them with heat protection before restyle.

* Sleep

Before going to bed, braid your hair into one loose braid at the back of the neck. After waking up, undo braid. If you feel hair is dry, you could put some hair oil or conditioner on the hair, make it shinny and humid.

Use styling aids, Such as mouse, gel, and hairspray in moderation (preferably alcohol free products).

Shampoo and condition

Shampoo & Conditioner serves to make the hair soft and silky smooth.

* Organic coconut milk products and 100% virgin cold pressed coconut oil to prevent drying.

* Dove daily shampoo & moisture conditioner.

* L’OREAL nutritional gloss high shining conditioner.

* Silicon oil mix shampoo and conditioner . Especially the leave in conditioner

* Brush the hair before entering the shower to avoid tangling.

* Wet the hair completely .Put a small amount of shampoo onto the palm of your hand. The amount of shampoo will vary with hair length and texture.

* Massage the shampoo to the hair with your finger slightly. Shampoo the roots and condition the ends.

* Rinse the hair with cold water. Rinse all of the shampoo out before moving on.

* Put a small amount of conditioner onto the palm of your hand. Start at the nape of the neck and comb the conditioner through with your fingers, until you have reached the tips of the hair.

* Only let it sit for two to three minutes if the brand of shampoo instructs you to do so. Check and make sure it isn't leave in conditioner which you don't have to rinse out at all.

* Let the hair air-dry. It's healthier, since blow drying can dry it out and cause frizz.

*Blot the hair dry with a towel. Do not squeeze the hair.

Tips & Warning

* Make sure to rinse thoroughly.

* Rinse with cold water.

* Your fingers are the most effective way to massage the shampoo & conditioner into your hair.

* Avoid using hot water.

* Do not apply conditioner to the scalp.

FAQ

Q1. How long does virgin human hair last?

A:How long the hair lasts depends on how you maintain it. Treat it like your own hair and take very good care of it,then normally it could last longer than 1 year.

Q2: Can the virgin hair be straightened, curled ?

A:Yes you could use hair straightener or hair curler to style the brazilian virgin hair .

However, don't do it too frequently, or the heat will make the hair easily get dry and tangled.

Q3. Why are my remy human hair extensions getting tangled?

A:It could be caused by dry hair. Pls make sure to wash & condition your hair at least once a week, twice a week is better.virgin hair Comb the hair from time to time. You could go to your stylist for further suggestions.

Q4:How to take care of hair bundles:

a. Wash the conditon hair regularly 1-2 times in one week.

b. Detangle hair gently before washing.Do not rub or twist hair.

c. Add mild shampoo to cool water and swish hair till clean.Rinse thoroughly.

d. Blot out excess water with towel and allow hair to dry naturally.Do not expose to sun.

e. The combs you`d better choose the round with wide-toothed comb.

f. Comb curly hair gently with your fingers.Only brush it when it is wet or it will cause tangle problems.

g. Don't blows the root of hairs too near with the hair drier.

h. Don't grasping the root of hair overexert when washing.

I.When perming or dyeing the hair,use some nutrition water.